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                                                              Personalise My BCT e-Journey

                                                              To enhance your experience with BCT e-journey, we have been gradually improving our member website and offering a wider range of tools, to make your MPF management easier.

                                                              The "View / Update your Personal Information" part on member website has been updated to "My BCT", with a whole range of personalized options for selection. The same function is available on our app, with which you can update your personal information and preferences anytime, anywhere.

                                                              Main Sections under "My BCT":
                                                              1. Personal Information Maintenance: update personal information and options of receiving message
                                                              2. E-services Setting: personalized options of e-service
                                                              - Register MPF Account Balance SMS Service and select preferred language
                                                              - Select to receive the electronic version of "Semi-annual Member Benefit Statement"
                                                              3. Password (PIN) Management


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                                                              Feedback – Compliments / Suggestions / Complaints

                                                              We value your feedback and will be happy to discuss the matter with you in order to enhance the quality of our services. If you have any feedback, please contact us through any of the above channels. Our representative of the relevant department / Complaint Handling Officer (Manager of Customer Experience) will acknowledge receipt verbally or in writing within 2 working days. We endeavour to properly handle the matter within 7 working days upon receipt of it.