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                                                              Going Green with BCT

                                                              BCT has always been actively promoting green culture and environmental protection for sustainable development. In 2017, BCT participated in the “Green Office Awards Labeling Scheme” (GOALS) initiated by the World Green Organisation (WGO) and was awarded “Green Office Label” and “Eco-Healthy Workplace Label”, becoming one of the few financial institutions participating in the scheme and receiving recognition. In 2018, we will continue our efforts to execute green practices and commitment to create a sustainable world by incorporating green practices into our business operations.

                                                              To reduce paper usage and further enhance customer experience through e-journey, we are gradually electronicizing our services and information such as transaction confirmations, statements and regular publications. You can also access BCT’s ePlatform by logging in to the member website or mobile app to manage your MPF accounts and check the account details anytime, anywhere!


                                                              Let’s go green with BCT! More details on electronic services will be announced soon. Please stay tuned.


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                                                              Feedback – Compliments / Suggestions / Complaints

                                                              We value your feedback and will be happy to discuss the matter with you in order to enhance the quality of our services. If you have any feedback, please contact us through any of the above channels. Our representative of the relevant department / Complaint Handling Officer (Manager of Customer Experience) will acknowledge receipt verbally or in writing within 2 working days. We endeavour to properly handle the matter within 7 working days upon receipt of it.